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UMass, Amherst

Dining Services
Made-to-order items

1. We provide access to ingredient information for made-to-order* items. *Made-to-order - Meals that are prepared on request and to your specification in the dining hall. Examples include a sandwich station, omelet station, burrito station, etc.

Made-to-order items
[YES]
How are ingredients available?
Table: Ingredient Info Availability

 
Top 8 Allergens
Full Ingredients

Top 8 allergens, online database
[YES]
Full ingredients, online database
[YES]
Top 8 allergens, a list is posted in the dining hall
[YES]
Full ingredients, a list is posted in the dining hall
[YES]
Top 8 allergens, available on request in the dining hall
[YES]
Full ingredients, available on request in the dining hall
[YES]
Other
We identify to the top eight allergens as well as corn and sesame
Specific areas

All of them

Self-Serve Items

2. We provide access to ingredient information for self-serve* items. *Self-serve - Meals that are served buffet-style in a dining hall. These are typically high risk for cross-contact and are best avoided by diners with food allergies.

Self-Serve Items
[YES]
How are ingredients available?
Table: Ingredient Info Availability

 
Top 8 Allergens
Full Ingredients

Top 8 allergens, online database
[YES]
Full ingredients, online database
[YES]
Top 8 allergens, a list is posted in the dining hall
[YES]
Full ingredients, a list is posted in the dining hall
[NO]
Top 8 allergens, available on request in the dining hall
[YES]
Full ingredients, available on request in the dining hall
[YES]
Other
The menu identifiers (line signs next to the food being served) has ingredients but ingredients may be cut off due to lack of space. The full ingredients are available on the web as well as the UMass Dining app.
Specific areas

Menu identifiers are listed for all ingredients separately. Ingredients and allergens are available on each item.

Additional Information

We always encourage students to ask for the management staff if they have any questions or concerns.

Made-To-Order Areas

3. We have procedures in place to lower the risk of cross-contact in made-to-order areas.

Made-to-order areas
[YES, IN ALL STATIONS]
Additional information

Staff has been trained to follow standardized recipes, not add any ingredients into the recipe and use clean and sanitized working area with new pans and utensils.

Self-Serve Areas

4. We have procedures in place to lower the risk of cross-contact in self-serve areas.

Self-Serve Areas
[YES, IN ALL AREAS]
Additional Information

If students would like a menu item from the serving line but it is next to an items with allergens the student should avoid, the student can request the desired menu item from the kitchen as it is less likely to have cross contact. The student should ask for a manager or supervisor (can always go to the cashier to radio the management team).

Pre-Order Meals

5. We have pre-order meals* available. *Pre-order meals - Custom meals that can be ordered in advance by a diner so they are ready for pick up at a specific time. Typically these can be ordered online or by phone/text.

Do students have access to pre-order meals free from their allergens?
[YES]
Additional information

Students with multiple severe allergies meet with one of two dietitians and create a week's worth of menus so the student can focus on academics and not worry about food. Approximate times are created but can be adjusted if student is delayed for any reason by calling or texting. Communication between the student and staff is key so the student gets fresh, hot safe food.

Allergy-Friendly Station

6. We have an allergy-friendly station*. *Allergy-friendly station - A food station where specific ingredients are banned, typically including many or all items in the Top 8 allergens and gluten.

Do students have access to an allergy-friendly station?
[NO]
Dining Services Staff Member Trained?

7. We train dining services staff members.

Dining services staff trained?
[YES]
How often?
at least once a year
Which course(s) are used?
ServSafe Allergen by National Restaurant Association
We developed our own food allergy training.
Will be starting the AllerTrain courses for Fall 2018
What topics are covered?

Food Allergy 101 (allergens, symptoms, recognizing reactions/anaphylaxis), preventing cross contact in the kitchen, on the serving line and in the dining rooms.

Additional information

Management staff checks the recipes with station champions to ensure the recipe was followed and no substitutions were made. If substitutions were made, staff reviews ingredients and alters menu identifier so it is important to check the menu identifiers at the station getting food as it may be slightly different if alterations are made. Menu identifiers are printed within 24 hours of being served and adjusted just before the meal if alterations made.

Registered Dietitian on Staff?

8. We have a registered dietitian* on staff. *Registered dietitian - Registered dietitians are food and nutrition experts who are often tasked with helping students with food allergies navigate the dining halls.

Do you have a registered dietitian on staff?
[YES]
Campus Life & Disabilities
RAs Trained

9. We train our RA's.

RA’s trained
[NO]
Inclusive Resident Life Programs Including Food

10. We have inclusive resident life programs* including food. *Inclusive resident life programs - Programs in the resident halls often include food. Inclusive resident life programs will offer students with food allergies the opportunity to request safe food alternatives for events they attend in the dorms.

Inclusive resident life programs involving food?
[YES]
How can students access safe foods for resident life programs?

Student should indicate any allergies or special dietary needs prior to the beginning of the program to resident assistants/director.

Accommodations for Roommate Assignments

11. We offer accommodations for roommate assignments. *Every accommodation request is evaluated on a case-by-case basis. A housing accommodation cannot be guaranteed prior to an individual evaluation.

Accommodations for roommate assignments
[YES]
How does the school provide accommodations?
working with students to change roommate assignments if it becomes necessary
Does the housing office process requests?
Yes
Disability Services and University Health Services would provide accommodation request to Residential Life Office
Where can students get more information?
Residential Life Office
413.545.2100
Disability Services Office Processes Food Allergy and Celiac Disease Accommodation Requests

12. Our disability office processes food allergy and celiac disease accommodation requests.

Disability services office processes food allergy and celiac disease accommodation requests
[YES]
Other departments a student should contact?

Disability Services is the only department a student with a disability would provide documentation of a disability to. Disability Service’s role is to inform, at the request of the student, any office, department or instructor, if accommodations are needed. Disability Services does not disclose the student’s disability, only their eligibility for accommodation.

How can a student submit a request?

Students in need of accommodations should register with Disability Services by providing an intake form and their diagnostic documentation. The intake form is online at https://www.umass.edu/disability/students/student-intake-form. Documentation can be emailed to notify@admin.umass.edu, mailed to the address (Disability Services, 161 Whitmore Administration Building, 181 Presidents Drive, Amherst, MA 01003-9313) or faxed to 413-577-0122. Additional information regarding documentation can be accessed at https://www.umass.edu/disability/resources/documentation-eligibility. Once a student has submitted their materials, they will receive an email (at their UMass email address) stating their status. Assuming they are eligible, they will be encouraged to contact their Consumer Manager (CM) listed in the email to schedule an appointment. At that meeting, accommodation eligibility will be discussed and accommodation notifications will be sent out to the appropriate parties.

Additional Information

Disability Services encourages students to communicate with us early - soon after getting admitted to the University, or following a new diagnosis. Many new students schedule initial appointments around their summer orientation session or at the start of the academic year. We also invite students to contact Disability Services to receive advice and guidance around accommodations and campus access, at any time. In Higher Education, unlike K-12, it is the student’s responsibility to seek assistance and to self-advocate. Disability Services has no way of knowing if a student has a disability until the student contacts them to register for services. We advise all students with disabilities to register with us, regardless of current accommodation need. It is easier for a student to receive timely assistance if they are already registered, than to start from scratch, when a problem occurs.

Health Services

See what health services we offer >

What health services are offered?
prescriptions for epinephrine
fulfill epinephrine prescriptions in our pharmacy
seasonal allergy shots
we have an allergy clinic on campus
Emergency Response
Stock, Undesignated Epinephrine Available for Emergency Response

13. We have stock, undesignated epinephrine* available for emergency response. *Stock, undesignated epinephrine - Epinephrine that is prescribed to a college or university rather than to a particular student. This epinephrine is kept on hand to use for any student that experiences anaphylaxis.

Stock, undesignated epinephrine for emergencies
[YES]
Where?
healthcare facilities
Exceptions?

Epinepherine is available in the walk in clinic at University Health Services should a patient come in with symptoms of anaphylaxis

Additional information

Massachusetts does not allow units to stock undesignated epinepherine for emergencies. Students must carry the prescription on them at all times while on campus. UMass Dining Staff does not administer epinepherine to students but they can assist student in finding the medication in their bag only.

Campus Emergency Responders Carry Epinephrine

14. Our campus emergency responders carry epinephrine.

Campus emergency responders carry epinephrine
[SOME]
Who are the emergency responders?
on-campus emergency responders
city emergency responders
UMass Police Dept. is the on-campus emergency responders. EMTs carry EpiPens and administer but only work at campus events.
Additional information

Amherst Paramedics stocks and administers epinepherine.
On campus respondors (UMass Police) neither stock nor administer epinephrine.
EMTs on campus do stock and administer epinephrine but only at campus events they are hired for.

Emergency Response Policy

See what our emergency response policy allows for >

What does the policy allow for?
designated, trained staff to help administer a student’s epinephrine or stock, undesignated epinephrine in an emergency
Staff is trained to recognize anaphylaxis and call emergency responders
University Health Service staff administers the EpiPen as well as call 911 or Amherst Fire Dept/Paramedics
Additional Information

The EMTs who are students are allowed to administer EpiPens however they are only hired for events on campus.
UMass Police Dept does do not stock EpiPens nor do they administer them.

Contact Info
Dining Services Staff Contact
Dianne Sutherland and Sabrina Hafner
413.545.2472
Disability Staff Contact
Disability Services
413.545.0892
Last updated:
July 24, 2018

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