UMass Dartmouth

Dining Services
Made-to-order items

1. We provide access to ingredient information for made-to-order* items. *Made-to-order - Meals that are prepared on request and to your specification in the dining hall. Examples include a sandwich station, omelet station, burrito station, etc.

Made-to-order items
[YES]
How are ingredients available?
Table: Ingredient Info Availability

 
Top 8 Allergens
Full Ingredients

Top 8 allergens, online database
[NO]
Full ingredients, online database
[YES]
Top 8 allergens, a list is posted in the dining hall
[NO]
Full ingredients, a list is posted in the dining hall
[YES]
Top 8 allergens, available on request in the dining hall
[YES]
Full ingredients, available on request in the dining hall
[YES]
Specific areas

The Marketplace Dining Hall (Resident Dining)

Retail: Wendy's,

Library Cafe,

Dunkin 

2.Mato and Corsair Street Subs

Additional Information

The ingredient information online https://www.dineoncampus.com/umassd, Dine On Campus App and three iPads (located in the Library, The Marketplace and Campus Center Hall) are the first points of reference.

Students with food allergies/celiac disease are asked to confirm with food allergy trained managers/supervisors/chefs for verification: Don't be Shy, Self Identify.

In order to provide the most up to date information, it is the Chartwells’ policy to provide recipe ingredient information, recipe preparation, and product label information directly to the student so that they are able make their own decision regarding deciding to eat a menu item or not.

For further questions, please reach out to: dining@umassd.edu

*Made-to-order-meals are prepared on request and to your specification in the dining hall. Examples include a sandwich station, omelet station, salad station, etc.

Self-Serve Items

2. We provide access to ingredient information for self-serve* items. *Self-serve - Meals that are served buffet-style in a dining hall. These are typically high risk for cross-contact and are best avoided by diners with food allergies.

Self-Serve Items
[YES]
How are ingredients available?
Table: Ingredient Info Availability

 
Top 8 Allergens
Full Ingredients

Top 8 allergens, online database
[NO]
Full ingredients, online database
[YES]
Top 8 allergens, a list is posted in the dining hall
[NO]
Full ingredients, a list is posted in the dining hall
[YES]
Top 8 allergens, available on request in the dining hall
[YES]
Full ingredients, available on request in the dining hall
[YES]
Specific areas

Residential Dining Hall, The Marketplace  

Additional Information

The ingredient information at https://www.dineoncampus.com/umassd, Dine On Campus App and three iPads (located in the Library, The Marketplace and Campus Center Hall) are the first points of reference.

Students with food allergies/celiac disease are asked to confirm with food allergy trained managers/supervisors/chefs for verification: Don't be Shy, Self Identify.

In order to provide the most up to date information, it is the Chartwells’ policy to provide recipe ingredient information, recipe preparation, and product label information directly to the student so that they are able make their own decision regarding deciding to eat a menu item or not.

For further questions, please reach out to:  dining@umassd.edu

*Self-serve-meals that are served buffet-style in a dining hall. These are typically high risk for cross-contact and are best avoided by diners with food allergies.

Made-To-Order Areas

3. We have procedures in place to lower the risk of cross-contact in made-to-order areas.

Made-to-order areas
[YES, IN SOME STATIONS]
Specific areas

Both Residential Dining and Retail: Made to order sandwiches: procedures are set in place to limit cross-contact (changing of gloves, barrier method, separate area of preparation, use of "fresh product”-back up prepared product that has not, yet, been available to the public). Residential Dining: FYUL is a new station with is geared toward functional foods which do not contain the Top 8 allergens, sesame and gluten. This station is prepared by allergen trained chefs and served by our associates to limit cross-contact Residential Dining: There is a whole station in that is separate from the main dining area that has separate cutting boards, microwave and fridge to avoid cross contact. Retail: Salad Bar: There is an established procedure for the layout of the menu items to group the allergen/gluten containing foods together to lessen the risk of cross-contact. Separate utensils are used for every item.

Additional information

We encourage self identification and getting to know our staff.  If allergies are severe we are happy to assist the student with making informed and safe decisions regarding food choices.  We have in some instances made personalized meals to accommodate complicated allergy situations. 

Self-Serve Areas

4. We have procedures in place to lower the risk of cross-contact in self-serve areas.

Self-Serve Areas
[YES, IN SOME AREAS]
Specific areas

Residential Dining: Chef's Table and Salad Bar: There is an established procedure for the layout of menu items in the self-serve areas to group the allergen/gluten containing foods together to lessen the risk of cross-contact. Students are welcome to request  "fresh product” back up prepared product that has not, yet,  been available to the public.

Additional Information

We encourage establishing personalized relationships with our on-site allergy experts.  This often provides a broader safety net for the guest and makes it easier for us to provide one on one service.

Pre-Order Meals

5. We have pre-order meals* available. *Pre-order meals - Custom meals that can be ordered in advance by a diner so they are ready for pick up at a specific time. Typically these can be ordered online or by phone/text.

Do students have access to pre-order meals free from their allergens?
[YES]
Additional information

First, we need to identify the student and establish a one on one relationship with our on-site allergy experts.  Once this is in place we can arrange a pre-ordered to go meal.  Go to dining@umassd.edu.   We will arrange a brief meeting with the guest and our allergy expert.  From there we can define time/place/etc.

Allergy-Friendly Station

6. We have an allergy-friendly station*. *Allergy-friendly station - A food station where specific ingredients are banned, typically including many or all items in the Top 8 allergens and gluten.

Do students have access to an allergy-friendly station?
[YES]
What is the station free from?
Peanut
Tree nut
Fish
Shellfish
Eggs
Wheat
Soy
Milk
Gluten
Additional Information

Most importantly, we encourage the student/guest to self identify.  Once we have a relationship in place we can put actions in place that make sense for the specific guest and the specific allergy.  By using this personalized knowledge we can develop a mutually beneficial action response.

Dining Services Staff Member Trained?

7. We train dining services staff members.

Dining services staff trained?
[YES]
Which course(s) are used?
FARECheck Certified course
AllerTrain courses by MenuTrinfo
We developed our own food allergy training.
CHAT allergen trainings, Food Allergies and Celiac Disease Training for Chefs and Managers, Food Safety: Serving Our Promise
What topics are covered?

Education on food allergies and celiac disease, symptoms of exposure including anaphylaxis, preventative cross-contact measures, protocol for responding to food allergy questions from students, process, emergency plan.

Additional information

Our entire management team is Allergy Trained.  We also have one Allergy TRAINER on campus.

Registered Dietitian on Staff?

8. We have a registered dietitian* on staff. *Registered dietitian - Registered dietitians are food and nutrition experts who are often tasked with helping students with food allergies navigate the dining halls.

Do you have a registered dietitian on staff?
[NO]
Campus Life & Disabilities
RAs Trained

9. We train our RA's.

RA’s trained
[NO]
Inclusive Resident Life Programs Including Food

10. We have inclusive resident life programs* including food. *Inclusive resident life programs - Programs in the resident halls often include food. Inclusive resident life programs will offer students with food allergies the opportunity to request safe food alternatives for events they attend in the dorms.

Inclusive resident life programs involving food?
[YES]
How can students access safe foods for resident life programs?

They would have to let someone know ahead of time what accommodations need to be made. For example, if a student has celiac and we're having a Housing pizza night, we would know to get that student a gluten-free option.

Accommodations for Roommate Assignments

11. We offer accommodations for roommate assignments. *Every accommodation request is evaluated on a case-by-case basis. A housing accommodation cannot be guaranteed prior to an individual evaluation.

Accommodations for roommate assignments
[YES]
How does the school provide accommodations?
trying to match students with food allergies for room assignments upon request
facilitating roommate agreements involving food allergies upon request
working with students to change roommate assignments if it becomes necessary
Does the housing office process requests?
Yes
We process housing accommodation requests in conjunction with the aforementioned committee.
Where can students get more information?
Housing & Residential Education
508.999.8140
Disability Services Office Processes Food Allergy and Celiac Disease Accommodation Requests

12. Our disability office processes food allergy and celiac disease accommodation requests.

Disability services office processes food allergy and celiac disease accommodation requests
[NO]
Additional Information

The Center for Access and Success (CAS) works with a wide variety of students such as those on the autism spectrum, attention deficit disorder, varying mental or physical abilities, and chronic health conditions.  Common accommodations include classroom accommodations and more. Visit their website to learn more.

Health Services

See what health services we offer >

What health services are offered?
prescriptions for epinephrine
Health Services treats allergic reactions at the health office and the rest is referred to allergy specialists. If you have more questions or concerns please contact Marianne Sullivan at msullivan@umassd.edu or visit: https://www.umassd.edu/studentaffairs/health/
Emergency Response
Stock, Undesignated Epinephrine Available for Emergency Response

13. We have stock, undesignated epinephrine* available for emergency response. *Stock, undesignated epinephrine - Epinephrine that is prescribed to a college or university rather than to a particular student. This epinephrine is kept on hand to use for any student that experiences anaphylaxis.

Stock, undesignated epinephrine for emergencies
[NO]
Campus Emergency Responders Carry Epinephrine

14. Our campus emergency responders carry epinephrine.

Campus emergency responders carry epinephrine
[NO]
Who are the emergency responders?
on-campus emergency responders
city emergency responders
911
Additional information

The UMass Dartmouth Police Department is a full service, ‌MPAC Accredited Law Enforcement Agency that provides a wide array of Police and Public Safety services to the University community, which consists of a 710-acre main campus and five satellite campuses located in the cities of New Bedford and Fall River. Officers are trained by the Massachusetts Police Training Council.

Emergency Response Policy

See what our emergency response policy allows for >

What does the policy allow for?
designated, trained staff to help administer a student’s epinephrine or stock, undesignated epinephrine in an emergency
Staff is trained to recognize anaphylaxis and call emergency responders
Additional Information

In the event of an emergency where your student may need a designated, trained staff to help administer their epinephrine or stock, undesignated epinephrine in an emergency please call 911.

Contact Info
Dining Services Staff Contact
UMass Dartmouth Dining Services
5089998147
Disability Staff Contact
Center for Access for Success
508.999.8711
Last updated:
November 25, 2019

Information is reported by Colleges. FARE is not responsible for the information provided.