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Westfield State University

Dining Services
Made-to-order items

1. We provide access to ingredient information for made-to-order* items. *Made-to-order - Meals that are prepared on request and to your specification in the dining hall. Examples include a sandwich station, omelet station, burrito station, etc.

Made-to-order items
[YES]
How are ingredients available?
Table: Ingredient Info Availability

 
Top 8 Allergens
Full Ingredients

Top 8 allergens, online database
[NO]
Full ingredients, online database
[YES]
Top 8 allergens, a list is posted in the dining hall
[YES]
Full ingredients, a list is posted in the dining hall
[NO]
Top 8 allergens, available on request in the dining hall
[NO]
Full ingredients, available on request in the dining hall
[YES]
Specific areas

All- Sushi, Stir fry, Grill, Allergen-Free Station

Self-Serve Items

2. We provide access to ingredient information for self-serve* items. *Self-serve - Meals that are served buffet-style in a dining hall. These are typically high risk for cross-contact and are best avoided by diners with food allergies.

Self-Serve Items
[YES]
How are ingredients available?
Table: Ingredient Info Availability

 
Top 8 Allergens
Full Ingredients

Top 8 allergens, online database
[YES]
Full ingredients, online database
[YES]
Top 8 allergens, a list is posted in the dining hall
[YES]
Full ingredients, a list is posted in the dining hall
[NO]
Top 8 allergens, available on request in the dining hall
[NO]
Full ingredients, available on request in the dining hall
[YES]
Specific areas

All of them- salad bar, condiment station, and the dessert station.

Additional Information

All foods are labeled with the top 8 allergens plus corn and sesame. Additional information is always available upon request.

Made-To-Order Areas

3. We have procedures in place to lower the risk of cross-contact in made-to-order areas.

Made-to-order areas
[YES, IN SOME STATIONS]
Specific areas

There is an established procedure for staff to follow if a student makes a special dietary request. Allergy-friendly meals are made separately from other meals and procedures are in place to prevent cross contamination. All stations in the dining hall have cross-contact procedures in place. Additionally, our allergen free station is always staffed and a new plate is required for every student who is served.

Additional information

Accommodations can be made for all students with dietary needs. Pre-ordered meals will be held separately until they are picked up.

Self-Serve Areas

4. We have procedures in place to lower the risk of cross-contact in self-serve areas.

Self-Serve Areas
[YES, IN SOME AREAS]
Specific areas

All Self-Serve Dining options have effective back-of-house procedures to lower the risk of cross contact. In the front-of-house, all items are labeled with allergens and each item has separate tongs. Additionally, students with allergies are encouraged to request items from backup containers if they are worried about cross-contact.

Additional Information

Our dining room staff is more than happy to get food from backup containers in the kitchen to lower the risk of cross-contact.

Pre-Order Meals

5. We have pre-order meals* available. *Pre-order meals - Custom meals that can be ordered in advance by a diner so they are ready for pick up at a specific time. Typically these can be ordered online or by phone/text.

Do students have access to pre-order meals free from their allergens?
[YES]
Additional information

If a student needs to pre-order their meals, they must meet with the Registered Dietitian and/or Executive Chef to discuss their needs and come up with a plan.

Allergy-Friendly Station

6. We have an allergy-friendly station*. *Allergy-friendly station - A food station where specific ingredients are banned, typically including many or all items in the Top 8 allergens and gluten.

Do students have access to an allergy-friendly station?
[YES]
What is the station free from?
Peanut
Tree nut
Fish
Shellfish
Eggs
Wheat
Soy
Milk
Gluten
Additional Information

We provide a gluten-free starch, protein, vegetables, and sauces at each meal. Our allergen-free station may contain corn, sesame, and/or coconut. Please inform the chef of additional allergies.

Dining Services Staff Member Trained?

7. We train dining services staff members.

Dining services staff trained?
[SOME]
Who?
managers
chefs
registered dietitian
Many hourly staff and students are trained.
How often?
at least once a year
Which course(s) are used?
ServSafe Allergen by National Restaurant Association
We developed our own food allergy training.
What topics are covered?

The top 8 allergens, avoiding cross contact, the signs of anaphylaxis (and what to do if someone is having a reaction), hidden sources of allergens.

Additional information

Many of our employees have completed their ServSafe training as well as Allergen Awareness training. Additionally, all employees are required to attend the allergy training given by our Registered Dietitian each year.

Registered Dietitian on Staff?

8. We have a registered dietitian* on staff. *Registered dietitian - Registered dietitians are food and nutrition experts who are often tasked with helping students with food allergies navigate the dining halls.

Do you have a registered dietitian on staff?
[YES]
Campus Life & Disabilities
RAs Trained

9. We train our RA's.

RA’s trained
[NO]
Inclusive Resident Life Programs Including Food

10. We have inclusive resident life programs* including food. *Inclusive resident life programs - Programs in the resident halls often include food. Inclusive resident life programs will offer students with food allergies the opportunity to request safe food alternatives for events they attend in the dorms.

Inclusive resident life programs involving food?
[YES]
Accommodations for Roommate Assignments

11. We offer accommodations for roommate assignments. *Every accommodation request is evaluated on a case-by-case basis. A housing accommodation cannot be guaranteed prior to an individual evaluation.

Accommodations for roommate assignments
[YES]
How does the school provide accommodations?
Information about specific allergies is not collected. Any student can request specific roommates if they already know that individual. Occasionally students with food allergies have asked Disability Services for support in that kind of specific matching.
Does the housing office process requests?
No, another office on campus processes these requests (please specify)
Disability Services: The housing application does include a question asking students if they need an accommodation. Reports with those names are provided to Disability Services for follow up.
Where can students get more information?
Additional information

As with any other accommodation requests, students must submit a written request and supporting documentation. With housing accommodations in particular there is a strong need to provide everything in a timely manner. Housing and Disability Services have a published deadline for initial reviews and placements. Anything sent in afterwards is dependent on remaining spaces available.

Disability Services Office Processes Food Allergy and Celiac Disease Accommodation Requests

12. Our disability office processes food allergy and celiac disease accommodation requests.

Disability services office processes food allergy and celiac disease accommodation requests
[YES]
Other departments a student should contact?

If dietary needs do not rise to the level of a disability students may work directly with dining services staff. Majority of accommodation requests from students with food allergies and celiac disease are to be placed in apartment style housing with kitchen access to either supplement or replace the University dining plan.

How can a student submit a request?

Registration and request forms are available from disability services advisors and on our website. Students must also submit supporting documentation.

Health Services

See what health services we offer >

What health services are offered?
prescriptions for epinephrine
We refer to Allergy Immunotherapy Assoc. of New England
Emergency Response
Stock, Undesignated Epinephrine Available for Emergency Response

13. We have stock, undesignated epinephrine* available for emergency response. *Stock, undesignated epinephrine - Epinephrine that is prescribed to a college or university rather than to a particular student. This epinephrine is kept on hand to use for any student that experiences anaphylaxis.

Stock, undesignated epinephrine for emergencies
[YES]
Where?
healthcare facilities
The WSU Department of Public Safety.
Additional information

The WSU Department of Public Safety has an epipen and all officers have been trained to administer the EpiPen or can assist in the administration of an EpiPen. They respond to all medical calls on campus.

Campus Emergency Responders Carry Epinephrine

14. Our campus emergency responders carry epinephrine.

Campus emergency responders carry epinephrine
[SOME]
Who are the emergency responders?
on-campus emergency responders
Additional information

All of the officers are certified First Responders and a few are EMTS . All have been trained to administer the EpiPen or can assist in the administration of a EpiPen. University Police respond to all medical calls on campus.

Emergency Response Policy

See what our emergency response policy allows for >

What does the policy allow for?
Staff is trained to recognize anaphylaxis and call emergency responders
on-campus emergency responders carry epinephrine for use in an emergency
University Police respond to all medical calls on campus and are trained in EpiPen administration
Contact Info
Dining Services Staff Contact
Disability Staff Contact
Laura Cummings or Sarah Lazare (slazare@westfield.ma.edu)
413-572-5789 or 413-572-8789
Last updated:
September 20, 2017

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