Worcester State University

Dining Services
Made-to-order items

1. We provide access to ingredient information for made-to-order* items. *Made-to-order - Meals that are prepared on request and to your specification in the dining hall. Examples include a sandwich station, omelet station, burrito station, etc.

Made-to-order items
[YES]
How are ingredients available?
Table: Ingredient Info Availability

 
Top 8 Allergens
Full Ingredients

Top 8 allergens, online database
[NO]
Full ingredients, online database
[YES]
Top 8 allergens, a list is posted in the dining hall
[NO]
Full ingredients, a list is posted in the dining hall
[NO]
Top 8 allergens, available on request in the dining hall
[YES]
Full ingredients, available on request in the dining hall
[NO]
Specific areas

All ingredient information for made-to-order stations is available online via our Dine on Campus app & website. Managers are able to provide ingredient information for all items if asked in person. 

Additional Information

Students should always ask a manager or associate if they have questions about any ingredients.

Self-Serve Items

2. We provide access to ingredient information for self-serve* items. *Self-serve - Meals that are served buffet-style in a dining hall. These are typically high risk for cross-contact and are best avoided by diners with food allergies.

Self-Serve Items
[YES]
How are ingredients available?
Table: Ingredient Info Availability

 
Top 8 Allergens
Full Ingredients

Top 8 allergens, online database
[NO]
Full ingredients, online database
[YES]
Top 8 allergens, a list is posted in the dining hall
[NO]
Full ingredients, a list is posted in the dining hall
[NO]
Top 8 allergens, available on request in the dining hall
[YES]
Full ingredients, available on request in the dining hall
[YES]
Specific areas

All ingredient information for self-serve areas is available via our Dine on Campus app & website. Managers are able to provide ingredient information for all items if asked in person. 

Additional Information

Students should always ask an associate or manager if they have questions about any ingredients.

Made-To-Order Areas

3. We have procedures in place to lower the risk of cross-contact in made-to-order areas.

Made-to-order areas
[YES, IN SOME STATIONS]
Specific areas

Our FAZE 7 has our most robust cross-contact procedures in place, as the station excludes 7 of the top 8 allergens from all menu items (dairy, eggs, soy, gluten, shellfish, peanuts & tree nuts). This includes the prep space in that area, as well as all equipment. We feature a selection of made-to-order options daily, a well as occasionally having the station be entirely made to order (for example, a made-to-order gluten free pasta bar). At other made-to-order stations, our staff are able to accommodate for special dietary needs in most cases (for example, preparing a gluten free sandwich at our deli or using a clean pan to prepare an omelet without dairy). Staff are trained to find a manager for questions & requests they are not sure how to accommodate.

Additional information

Our facility does process ingredients containing all major food allergens. 

Self-Serve Areas

4. We have procedures in place to lower the risk of cross-contact in self-serve areas.

Self-Serve Areas
[YES, IN SOME AREAS]
Specific areas

Our FAZE 7 has our most robust cross-contact procedures in place, as the station excludes 7 of the top 8 allergens from all menu items (dairy, eggs, soy, gluten, shellfish, peanuts & tree nuts). This includes the prep space in that area, as well as all equipment. We feature self-serve menu items at this station 3-4 days per week. Procedures are in place to prevent cross-contact during production including hand washing and proper sanitizing of work stations between menu items. Students may request self-serve items from back-up containers. Separate utensils are used for all menu items, and full ingredient information is available online. Spills are promptly cleaned.

Additional Information

Our facility does process ingredients containing all major food allergens. 

Pre-Order Meals

5. We have pre-order meals* available. *Pre-order meals - Custom meals that can be ordered in advance by a diner so they are ready for pick up at a specific time. Typically these can be ordered online or by phone/text.

Do students have access to pre-order meals free from their allergens?
[YES]
Additional information

Pre-order meals are only available as deli to-go meal, which is ordered via kiosk at the Sheehan Hall register. Students may ask associates in person for accomodation, or text our Text2Chat phone. 

Allergy-Friendly Station

6. We have an allergy-friendly station*. *Allergy-friendly station - A food station where specific ingredients are banned, typically including many or all items in the Top 8 allergens and gluten.

Do students have access to an allergy-friendly station?
[YES]
What is the station free from?
Peanut
Tree nut
Shellfish
Eggs
Wheat
Soy
Milk
Gluten
Additional Information

Our allergy-friendly station is called FAZE-7 (Food Allergy Zone Eatery), and free of 7 major food allergens. It is staffed at all times during service, and the staff attending the station are trained in food allergies & cross-contact. All foods entering this space are checked by staff and management to ensure they do not contain restricted allergens. There is dedicated equipment for both staff service (oven, flat-top grill, range, prep counter) as well as student self-service (refrigerator stocked with various allergy-friendly items, microwave, toaster). The station features dedicated utensils for service. Full ingredient information is available online. 

Dining Services Staff Member Trained?

7. We train dining services staff members.

Dining services staff trained?
[SOME]
Who?
managers
chefs
registered dietitian
hourly staff
Which course(s) are used?
FARECheck Certified course
What topics are covered?

Define food allergies & gluten, define cross-contact and how to minimize cross-contact risk during food preparation and service, perform proper cleaning procedures, learn what to do when a customer has a food allergy reaction, learn how to direct customer questions to the Resident Food Allergen Expert.

Registered Dietitian on Staff?

8. We have a registered dietitian* on staff. *Registered dietitian - Registered dietitians are food and nutrition experts who are often tasked with helping students with food allergies navigate the dining halls.

Do you have a registered dietitian on staff?
[YES]
Campus Life & Disabilities
RAs Trained

9. We train our RA's.

RA’s trained
[NO]
Inclusive Resident Life Programs Including Food

10. We have inclusive resident life programs* including food. *Inclusive resident life programs - Programs in the resident halls often include food. Inclusive resident life programs will offer students with food allergies the opportunity to request safe food alternatives for events they attend in the dorms.

Inclusive resident life programs involving food?
[YES]
How can students access safe foods for resident life programs?

Each RA asks their residents at the 1st floor meetings (or while they develop relationships) on preferences for food. We try to always offer a GF option.

Additional information

We aim to be inclusinve and offer safe options for all of our resident students. 

Accommodations for Roommate Assignments

11. We offer accommodations for roommate assignments. *Every accommodation request is evaluated on a case-by-case basis. A housing accommodation cannot be guaranteed prior to an individual evaluation.

Accommodations for roommate assignments
[YES]
How does the school provide accommodations?
Students may work with Student Accesibility Services to request housing accomodation, if needed.
Does the housing office process requests?
No, another office on campus processes these requests (please specify)
Student Accessibility Services
Where can students get more information?
Student Accessibility Services
508-929-8733
Disability Services Office Processes Food Allergy and Celiac Disease Accommodation Requests

12. Our disability office processes food allergy and celiac disease accommodation requests.

Disability services office processes food allergy and celiac disease accommodation requests
[YES]
How can a student submit a request?

Students can create a profile via our Dine on Campus website (https://www.dineoncampus.com/wsu). They can also contact Nolan Reese directly via email, or the Student Accessibility Services office.

Health Services

See what health services we offer >

What health services are offered?
prescriptions for epinephrine
Stock epinepherine if needed for emergency.
Emergency Response
Stock, Undesignated Epinephrine Available for Emergency Response

13. We have stock, undesignated epinephrine* available for emergency response. *Stock, undesignated epinephrine - Epinephrine that is prescribed to a college or university rather than to a particular student. This epinephrine is kept on hand to use for any student that experiences anaphylaxis.

Stock, undesignated epinephrine for emergencies
[NO]
Campus Emergency Responders Carry Epinephrine

14. Our campus emergency responders carry epinephrine.

Campus emergency responders carry epinephrine
[NO]
Who are the emergency responders?
on-campus emergency responders
City of Worcester Fire Department
Emergency Response Policy

See what our emergency response policy allows for >

What does the policy allow for?
Staff is trained to recognize anaphylaxis and call emergency responders
Contact Info
Dining Services Staff Contact
Nolan Reese
508-556-6079
Disability Staff Contact
Student Accessibility Services
508-929-8733
Last updated:
December 16, 2019

Information is reported by Colleges. FARE is not responsible for the information provided.