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University of New Hampshire

Dining Services
Made-to-order items

1. We provide access to ingredient information for made-to-order* items. *Made-to-order - Meals that are prepared on request and to your specification in the dining hall. Examples include a sandwich station, omelet station, burrito station, etc.

Made-to-order items
[YES]
How are ingredients available?
Table: Ingredient Info Availability

 
Top 8 Allergens
Full Ingredients

Top 8 allergens, online database
 
Full ingredients, online database
 
Top 8 allergens, a list is posted in the dining hall
 
Full ingredients, a list is posted in the dining hall
 
Top 8 allergens, available on request in the dining hall
[YES]
Full ingredients, available on request in the dining hall
[YES]
Other
Specific information can be provided as requested. Our culinary and management staff will get that information for you to review as needed.
Specific areas

We can provided detailed ingredient information as requested for all food stations.

Self-Serve Items

2. We provide access to ingredient information for self-serve* items. *Self-serve - Meals that are served buffet-style in a dining hall. These are typically high risk for cross-contact and are best avoided by diners with food allergies.

Self-Serve Items
[YES]
How are ingredients available?
Table: Ingredient Info Availability

 
Top 8 Allergens
Full Ingredients

Top 8 allergens, online database
[YES]
Full ingredients, online database
[YES]
Top 8 allergens, a list is posted in the dining hall
 
Full ingredients, a list is posted in the dining hall
 
Top 8 allergens, available on request in the dining hall
[YES]
Full ingredients, available on request in the dining hall
[YES]
Other
we meet individually with anyone to review specific needs.
Specific areas

We post tags for items that highlight some nutrition information facts as well as top 8 plus gluten information along with vegetarian or vegan status. Specific requests can be confirmed in person on the spot by speaking with a manager or chef to see specific recipe or product information.

Additional Information

Any questions or information requested will be handled on the spot for the guest to review for their needs.

Made-To-Order Areas

3. We have procedures in place to lower the risk of cross-contact in made-to-order areas.

Made-to-order areas
[YES, IN ALL STATIONS]
Additional information

We can prepare in separate pans with separate utensils and separate ingredients. Further information here on our web site: http://www.unh.edu/dining/special-concerns

Self-Serve Areas

4. We have procedures in place to lower the risk of cross-contact in self-serve areas.

Self-Serve Areas
[YES, IN ALL AREAS]
Additional Information

We have several items in place at self-serve areas (menu tags highlighting top 8 allergens plus gluten, standardized recipe system, ability for customized orders using separate utensils as well as individualized meal orders separate from self-serve areas. Full summary here at our web site: http://www.unh.edu/dining/special-concerns

Pre-Order Meals

5. We have pre-order meals* available. *Pre-order meals - Custom meals that can be ordered in advance by a diner so they are ready for pick up at a specific time. Typically these can be ordered online or by phone/text.

Do students have access to pre-order meals free from their allergens?
[YES]
Additional information

We have an online meal ordering system, targeted at presently for gluten-free meals, and the online system is used for all special nutrition concerns based on individual needs. See further information at our web site here: http://www.unh.edu/dining/special-concerns

Allergy-Friendly Station

6. We have an allergy-friendly station*. *Allergy-friendly station - A food station where specific ingredients are banned, typically including many or all items in the Top 8 allergens and gluten.

Do students have access to an allergy-friendly station?
[YES]
What is the station free from?
Peanut
Tree nut
Fish
Shellfish
Eggs
Wheat
Soy
Milk
Gluten
Additional Information

The station is staffed and we require anyone approaching the station to have a clean, empty plate so that no other foods are brought to the station.

Dining Services Staff Member Trained?

7. We train dining services staff members.

Dining services staff trained?
[YES]
How often?
Other (please specify)
Food allergy training is completed for the large group every 6 months at our large training day events and in in-service trainings by location regularly each semester.
Which course(s) are used?
We developed our own food allergy training.
Our Registered Dietitian develops and presents the training.
What topics are covered?

food allergy 101, anaphylaxis, avoiding and preventing cross-contact, the importance of relationships with guests and team members for creating a safe environment, department policy for managing a food allergy emergency. The training included interactive group discussions and each group reports out on example scenerios and how they would be handled.

Additional information

We also have stock epinephrine at each of our 3 dining halls. A policy has been developed and training has occurred annually. Managers and supervisors are trained in the use of an epinephrine pen in an emergency.

Registered Dietitian on Staff?

8. We have a registered dietitian* on staff. *Registered dietitian - Registered dietitians are food and nutrition experts who are often tasked with helping students with food allergies navigate the dining halls.

Do you have a registered dietitian on staff?
[YES]
Campus Life & Disabilities
RAs Trained

9. We train our RA's.

RA’s trained
[YES]
What training?
AllerTrain RA
Inclusive Resident Life Programs Including Food

10. We have inclusive resident life programs* including food. *Inclusive resident life programs - Programs in the resident halls often include food. Inclusive resident life programs will offer students with food allergies the opportunity to request safe food alternatives for events they attend in the dorms.

Inclusive resident life programs involving food?
[YES]
How can students access safe foods for resident life programs?

There are not allergy safe foods at every residence hall program. RAs and hall staff are particularly sensitive if they know a student has an allergy. When they know there is an allergy, they work really hard to provide a safe alternative.

Additional information

If a student indicates on their medical emergency form about their allergy, hall staff can be alerted. However, this alerts all medical conditions, not just allergies. It is best to be communicative with hall staff. If the allergy is life threatening or cause for emergency, the hall staff will alert other floor-mates (at the agreement of the student with the allergy). This is to caution their use of allergic food in that student’s room or to be aware of medical signs in case of emergency situations.

Accommodations for Roommate Assignments

11. We offer accommodations for roommate assignments. *Every accommodation request is evaluated on a case-by-case basis. A housing accommodation cannot be guaranteed prior to an individual evaluation.

Accommodations for roommate assignments
[YES]
[YES]
How does the school provide accommodations?
trying to match students with food allergies for room assignments upon request
facilitating roommate agreements involving food allergies upon request
working with students to change roommate assignments if it becomes necessary
Does the housing office process requests?
Yes
Where can students get more information?
Victoria Wilson
603.862.2120
Additional information

incoming first year students who want housing will fill out an online application and will be provided an area to tell us about any specific accommodation needs we should keep in mind for them. This is typically how students alert us that they have a food allergy that warrants special consideration with regarding to assignment and roommate(s).

Disability Services Office Processes Food Allergy and Celiac Disease Accommodation Requests

12. Our disability office processes food allergy and celiac disease accommodation requests.

Disability services office processes food allergy and celiac disease accommodation requests
[YES]
Other departments a student should contact?

Dining Services (works collaboratively with Disability Services) and Housing (refers to Disability Services).

How can a student submit a request?

Complete Intake with Disability Services. Also able to contact (email, phone) and meet with Disability Services to complete Intake, collect information, and discuss accommodation needs.

Additional Information

All accommodation needs are coordinated through Disability Services – housing, dining, academic. Disability Services will coordinate, collaborate, and communicate with appropriate offices (e.g., Dining Services) to address specific needs. Ample documentation is necessary to establish the disability, its nature and impact. Bring what is available. Any additional information will be noted if necessary.

Health Services

See what health services we offer >

What health services are offered?
food allergy management care
prescriptions for epinephrine
fulfill epinephrine prescriptions in our pharmacy
seasonal allergy shots
we have an allergy clinic on campus
Emergency Response
Stock, Undesignated Epinephrine Available for Emergency Response

13. We have stock, undesignated epinephrine* available for emergency response. *Stock, undesignated epinephrine - Epinephrine that is prescribed to a college or university rather than to a particular student. This epinephrine is kept on hand to use for any student that experiences anaphylaxis.

Stock, undesignated epinephrine for emergencies
[YES]
Where?
dining halls
athletic facilities
healthcare facilities
possibly outdoor ed has epi pens for trips, etc.
Campus Emergency Responders Carry Epinephrine

14. Our campus emergency responders carry epinephrine.

Campus emergency responders carry epinephrine
[YES]
Who are the emergency responders?
on-campus emergency responders
city emergency responders
McGregor emergency is on campus but they are for the town too
Emergency Response Policy

See what our emergency response policy allows for >

What does the policy allow for?
Staff is trained to recognize anaphylaxis and call emergency responders
on-campus emergency responders carry epinephrine for use in an emergency
McGregor emergency is technically located on campus but not actually UNH.
Contact Info
Dining Services Staff Contact
Rochelle L'Italien, MS, RD, LD
603-862-2583
Disability Staff Contact
Michael Shuttic, Director
603.862.2607
Last updated:
February 27, 2018

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