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University of North Carolina at Asheville

Dining Services
Made-to-order items

1. We provide access to ingredient information for made-to-order* items. *Made-to-order - Meals that are prepared on request and to your specification in the dining hall. Examples include a sandwich station, omelet station, burrito station, etc.

Made-to-order items
[YES]
How are ingredients available?
Table: Ingredient Info Availability

 
Top 8 Allergens
Full Ingredients

Top 8 allergens, online database
[NO]
Full ingredients, online database
[YES]
Top 8 allergens, a list is posted in the dining hall
[NO]
Full ingredients, a list is posted in the dining hall
[NO]
Top 8 allergens, available on request in the dining hall
[NO]
Full ingredients, available on request in the dining hall
[YES]
Specific areas

We will share all available ingredient information, at any station, upon request.

Additional Information

We do not utilize allergen labeling for the top 8 allergens specifically. However, if this information is requested in the dining hall, a full list of ingredients will be provided to the individual making the request, and they can determine the presence of any of the top 8 allergens (or for any allergy they may have), and then make an informed decision as to whether or not to consume the menu item in question.

Self-Serve Items

2. We provide access to ingredient information for self-serve* items. *Self-serve - Meals that are served buffet-style in a dining hall. These are typically high risk for cross-contact and are best avoided by diners with food allergies.

Self-Serve Items
[YES]
How are ingredients available?
Table: Ingredient Info Availability

 
Top 8 Allergens
Full Ingredients

Top 8 allergens, online database
[NO]
Full ingredients, online database
[YES]
Top 8 allergens, a list is posted in the dining hall
[NO]
Full ingredients, a list is posted in the dining hall
[NO]
Top 8 allergens, available on request in the dining hall
[NO]
Full ingredients, available on request in the dining hall
[YES]
Specific areas

We will share all available ingredient information, at any station, upon request.

Additional Information

We do not utilize allergen labeling for the top 8 allergens specifically. However, if this information is requested in the dining hall, a full list of ingredients will be provided to the individual making the request, and they can determine the presence of any of the top 8 allergens (or for any allergy they may have), and then make an informed decision as to whether or not to consume the menu item in question.

Made-To-Order Areas

3. We have procedures in place to lower the risk of cross-contact in made-to-order areas.

Made-to-order areas
[YES, IN ALL STATIONS]
Specific areas

In our main dining hall, our 3 made to order stations are The Deli, Nourish, and Create. At these stations we have station specific procedures in place for safely preparing allergen friendly made-to-order meals using the station specific designated allergen friendly tote boxes. These tote boxes contain any equipment needed to prepare a made-to-order item at that station as well as clean aprons. 

Additional information

In our main dining hall, our 3 made to order stations are The Deli, Nourish, and Create. At these stations we have station specific procedures in place for safely preparing allergen friendly made-to-order meals using the station specific designated allergen friendly tote boxes. These tote boxes contain any equipment needed to prepare a made-to-order item at that station as well as clean aprons. 

Self-Serve Areas

4. We have procedures in place to lower the risk of cross-contact in self-serve areas.

Self-Serve Areas
[YES, IN ALL AREAS]
Pre-Order Meals

5. We have pre-order meals* available. *Pre-order meals - Custom meals that can be ordered in advance by a diner so they are ready for pick up at a specific time. Typically these can be ordered online or by phone/text.

Do students have access to pre-order meals free from their allergens?
[NO]
Additional information

This is not a service that we currently offer.

Allergy-Friendly Station

6. We have an allergy-friendly station*. *Allergy-friendly station - A food station where specific ingredients are banned, typically including many or all items in the Top 8 allergens and gluten.

Do students have access to an allergy-friendly station?
[YES]
What is the station free from?
Peanut
Tree nut
Fish
Shellfish
Eggs
Wheat
Soy
Milk
Gluten
Additional Information

We have purple handled utensils in place at this station to enhance the distinction between this station and the others as well as signage asking for our guests to please use a clean plate when obtaining items from this station to reduce the risk of cross contact. 

Dining Services Staff Member Trained?

7. We train dining services staff members.

Dining services staff trained?
[YES]
How often?
at least once a year
Which course(s) are used?
FARECheck Certified course
Chartwells Higher Education Allergen Management Training
What topics are covered?

The seriousness of food allergies and celiac disease, proper cleaning methods to avoid cross-contact, proper procedures in their area to prevent cross-contact and prepare a meal for a diner with a special dietary need, recognizing anaphylaxis, proper treatment for anaphylaxis, university policies regarding emergency response for anaphylaxis, which first responders respond to anaphylactic reactions and whether they carry epinephrine

Additional information

All of our operational managers, supervisors, and associates are required to complete multiple forms of food allergen training annually. Our managers and supervisors function as our resident food allergen experts and there is always one available to our guests at each dining service and at each unit throughout campus during meal times. Our associates are provided with continuing training/reinforcement to ensure our standards are being upheld.

Registered Dietitian on Staff?

8. We have a registered dietitian* on staff. *Registered dietitian - Registered dietitians are food and nutrition experts who are often tasked with helping students with food allergies navigate the dining halls.

Do you have a registered dietitian on staff?
[YES]
Campus Life & Disabilities
RAs Trained

9. We train our RA's.

RA’s trained
[YES]
What training?
a university-developed training
What topics are covered?

•Define what Food Allergies are (and what they are not)

•Identify the 8 major allergens

•Learn how Residence Life manages food allergies

•Learn the symptoms of a food allergic reaction

•Learn how to respond to a food allergy emergency

•Learn how the Dining Services Department manages food allergies

•Learn ways to provide additional encouragement as an RA 

Inclusive Resident Life Programs Including Food

10. We have inclusive resident life programs* including food. *Inclusive resident life programs - Programs in the resident halls often include food. Inclusive resident life programs will offer students with food allergies the opportunity to request safe food alternatives for events they attend in the dorms.

Inclusive resident life programs involving food?
[YES]
How can students access safe foods for resident life programs?

Students can contact their RA and discuss their food restrictions to ensure that they will be provided with a safe environment as well as a safe food option.

Additional information

Resident life is committed to ensuring the safety of our students and enhancing their campus experience as much as possible. Resident life will work with Dining Services and The Office of Academic Accessibility to ensure the needs of our students are met.

Accommodations for Roommate Assignments

11. We offer accommodations for roommate assignments. *Every accommodation request is evaluated on a case-by-case basis. A housing accommodation cannot be guaranteed prior to an individual evaluation.

Accommodations for roommate assignments
[YES]
How does the school provide accommodations?
facilitating roommate agreements involving food allergies upon request
Upon roomate/suitemate selection, a formal agreement is completed between the respective roomates. During this time, requests/specifications pertaining to a food allergy can be discussed and agreed upon. The RA will safeguard this agreement.
Does the housing office process requests?
No, another office on campus processes these requests (please specify)
These requests are processed through The Office of Academic Accessibility. Roommate selection/agreements are processed through The Office of Housing and Student Life Operations.
Where can students get more information?
Disability Services Office Processes Food Allergy and Celiac Disease Accommodation Requests

12. Our disability office processes food allergy and celiac disease accommodation requests.

Disability services office processes food allergy and celiac disease accommodation requests
[YES]
How can a student submit a request?

Visit The Office of Academic Accessibility (OAA) website and view the request accommodations page. This details the appropriate steps to take and provides the necessary forms. The OAA will assess each accommodation request on an individual basis to determine what departments need to be notified and involved. The contact for the OAA is:
Name: Carolyn Ogburn
E-mail: caogburn@unca.edu
Phone: 828-232-5050
Website: https://oaa.unca.edu

Health Services

See what health services we offer >

What health services are offered?
food allergy management care
prescriptions for epinephrine
seasonal allergy shots
Referrals for allergy testing & diagnosis can be provided and seasonal allergy shots can be provided in collaboration with an established allergy clinic.
Emergency Response
Stock, Undesignated Epinephrine Available for Emergency Response

13. We have stock, undesignated epinephrine* available for emergency response. *Stock, undesignated epinephrine - Epinephrine that is prescribed to a college or university rather than to a particular student. This epinephrine is kept on hand to use for any student that experiences anaphylaxis.

Stock, undesignated epinephrine for emergencies
[NO]
Additional information

At many of our larger events on campus we have medical coverage on site.

Campus Emergency Responders Carry Epinephrine

14. Our campus emergency responders carry epinephrine.

Campus emergency responders carry epinephrine
[NO]
Who are the emergency responders?
Campus Police
Additional information

We have a tiered system in our community. Campus Police officers are the first responders, able to be at most emergencies in two minutes or less. The fire department has trained medical personnel less than 5 minutes from campus. The ambulance service arrives within 6-10 minutes.

Emergency Response Policy

See what our emergency response policy allows for >

What does the policy allow for?
Staff is trained to recognize anaphylaxis and call emergency responders
Contact Info
Disability Staff Contact
Carolyn Ogburn
828-232-5050
Last updated:
September 7, 2018

Information is reported by Colleges. FARE is not responsible for the information provided.