James Madison University

Dining Services
Made-to-order items

1. We provide access to ingredient information for made-to-order* items. *Made-to-order - Meals that are prepared on request and to your specification in the dining hall. Examples include a sandwich station, omelet station, burrito station, etc.

Made-to-order items
[YES]
How are ingredients available?
Table: Ingredient Info Availability

 
Top 8 Allergens
Full Ingredients

Top 8 allergens, online database
[YES]
Full ingredients, online database
[YES]
Top 8 allergens, a list is posted in the dining hall
[NO]
Full ingredients, a list is posted in the dining hall
[NO]
Top 8 allergens, available on request in the dining hall
[YES]
Full ingredients, available on request in the dining hall
[YES]
Other
Ingredient and Top-8 Allergens online for dining hall locations only
Specific areas

Stations at D-Hall (expect transformation kitchen stations) and E-Hall

Additional Information

Students may request self-serve items from back-up containers

Self-Serve Items

2. We provide access to ingredient information for self-serve* items. *Self-serve - Meals that are served buffet-style in a dining hall. These are typically high risk for cross-contact and are best avoided by diners with food allergies.

Self-Serve Items
[YES]
How are ingredients available?
Table: Ingredient Info Availability

 
Top 8 Allergens
Full Ingredients

Top 8 allergens, online database
[YES]
Full ingredients, online database
[YES]
Top 8 allergens, a list is posted in the dining hall
[NO]
Full ingredients, a list is posted in the dining hall
[NO]
Top 8 allergens, available on request in the dining hall
[YES]
Full ingredients, available on request in the dining hall
[YES]
Other
Ingredient and Top-8 Allergens online for dining hall locations only
Specific areas

Stations at D-Hall (expect transformation kitchen stations) and E-Hall

Additional Information

Students may request for self serve menu items to be prepared by a chef, utilizing separate cookware. 

Made-To-Order Areas

3. We have procedures in place to lower the risk of cross-contact in made-to-order areas.

Made-to-order areas
[YES, IN ALL STATIONS]
Additional information

Students may request for made-to-order items to be prepared by a chef, utilizing separate cookware. 

Self-Serve Areas

4. We have procedures in place to lower the risk of cross-contact in self-serve areas.

Self-Serve Areas
[YES, IN ALL AREAS]
Additional Information

Students may request for self-serve items to be prepared by a chef, utilizing separate cookware. 

Pre-Order Meals

5. We have pre-order meals* available. *Pre-order meals - Custom meals that can be ordered in advance by a diner so they are ready for pick up at a specific time. Typically these can be ordered online or by phone/text.

Do students have access to pre-order meals free from their allergens?
[YES]
Additional information

Students may meet with a chef and dietitian from dining services to set-up an individualized plan to have meals prepared without their dietary restrictions.

Allergy-Friendly Station

6. We have an allergy-friendly station*. *Allergy-friendly station - A food station where specific ingredients are banned, typically including many or all items in the Top 8 allergens and gluten.

Do students have access to an allergy-friendly station?
[YES]
What is the station free from?
Peanut
Tree nut
Shellfish
Eggs
Wheat
Soy
Milk
Gluten
Additional Information

True Balance is a station in D-Hall and E-Hall  where our dining team prepares special selections from ingredients without most common food allergens. Here you’ll find delicious dishes made without 7 of the top 8 most common food allergens – egg, milk, peanut, tree nuts, shellfish, soy and wheat.* To see our daily menu offerings at this station, full nutrition, ingredient, and allergen information, visit our Locations & Menus page at www.jmu.edu/dining.

*Aramark relies on our vendors’ allergy warnings and ingredient listings. Because we operate a commercial kitchen where ingredient substitutions, recipe revisions, and cross-contact with allergens is possible, Aramark cannot guarantee that any food item will be completely free of allergens.

In addition to an allergen-friendly stations, D-Hall has an allergen-friendly pantry called the Worry-Free Zone. the Worry-Free Zone is an isolated, locked pantry, located in D-Hall, available to students who are medically required to avoid gluten or have additional severe allergies. The pantry eliminates gluten, peanuts, and tree nuts. To gain access to the pantry to reach out to our registered dietitian, Doctor’s documentation and training on the pantry is required before access is granted.

Dining Services Staff Member Trained?

7. We train dining services staff members.

Dining services staff trained?
[YES]
How often?
when hired
Employees are refreshed yearly on allergy training and periodically throughout the year during pre-service meetings
Which course(s) are used?
AllerTrain courses by MenuTrinfo
We developed our own food allergy training.
True Balance Station Training
What topics are covered?

AllerTrain Lite is given to hourly associates, AllerTrain U is given to Managers

Registered Dietitian on Staff?

8. We have a registered dietitian* on staff. *Registered dietitian - Registered dietitians are food and nutrition experts who are often tasked with helping students with food allergies navigate the dining halls.

Do you have a registered dietitian on staff?
[YES]
Campus Life & Disabilities
RAs Trained

9. We train our RA's.

RA’s trained
[NO]
Inclusive Resident Life Programs Including Food

10. We have inclusive resident life programs* including food. *Inclusive resident life programs - Programs in the resident halls often include food. Inclusive resident life programs will offer students with food allergies the opportunity to request safe food alternatives for events they attend in the dorms.

Inclusive resident life programs involving food?
[YES]
How can students access safe foods for resident life programs?

Students are asked by Resident Advisers at the beginning of the year if there are food sensitivities they should be aware of during the year.  If there are concerns, RAs will avoid purchasing certain foods for programming.  If catering is involved, they are notified of all food allergies/sensitivities of which we have been made aware.

Accommodations for Roommate Assignments

11. We offer accommodations for roommate assignments. *Every accommodation request is evaluated on a case-by-case basis. A housing accommodation cannot be guaranteed prior to an individual evaluation.

Accommodations for roommate assignments
[YES]
How does the school provide accommodations?
facilitating roommate agreements involving food allergies upon request
working with students to change roommate assignments if it becomes necessary
Res Life has a process to help students set up roommate agreements to recognize needs among the parties and establish good relationships with these understandings.
Does the housing office process requests?
No, another office on campus processes these requests (please specify)
Office of Disability Services
Where can students get more information?
Kathryn Rathgeber
Housing Committee (Medical / Disability Request) James Madison University - MSC 1009 Student Success Center 738 S. Mason St., Suite 1202 Harrisonburg, VA 22807
540-568-6705
Additional information

Our campus has a committee which includes a physician, Res Life staff, and Office of Disability Services staff. The student request for accommodation will received a good review by the appropriate campus staff and need for accommodations will be communicated to those who have a need to know in order to facilitate the specific accommodations.  

Disability Services Office Processes Food Allergy and Celiac Disease Accommodation Requests

12. Our disability office processes food allergy and celiac disease accommodation requests.

Disability services office processes food allergy and celiac disease accommodation requests
[YES]
Other departments a student should contact?

Students can typically begin with ODS. If they need accommodations for events, etc., they can speak to the event coordinator.

How can a student submit a request?

Students will visit the ODS website. The student will answer a basic questionnaire and provide some documentation from the treating clinician. https://www.jmu.edu/ods/_files/housing-accommodation.pdf https://www.jmu.edu/ods/getting-started.shtml

Additional Information

Our Disability Services team can work with a student to consider implications of allergies in the context of campus living, academics, and events. ODS encourages the campus community in being aware of providing safe options and opportunities to request accommodations for events.

https://www.jmu.edu/accessibility/_files/JMU%20accessible%20event%20brochure.pdf

Health Services

See what health services we offer >

What health services are offered?
food allergy management care
prescriptions for epinephrine
seasonal allergy shots
we have an allergy clinic on campus
The Health Center has an Allergy Clinic and Nutrition Services. More information is on their website: http://www.jmu.edu/healthcenter/medicalservices/index.shtml
Emergency Response
Stock, Undesignated Epinephrine Available for Emergency Response

13. We have stock, undesignated epinephrine* available for emergency response. *Stock, undesignated epinephrine - Epinephrine that is prescribed to a college or university rather than to a particular student. This epinephrine is kept on hand to use for any student that experiences anaphylaxis.

Stock, undesignated epinephrine for emergencies
[NO]
Additional information

Undesignated epinephrine is stocked at the healthcare facilities, local fire and EMS units. 

Campus Emergency Responders Carry Epinephrine

14. Our campus emergency responders carry epinephrine.

Campus emergency responders carry epinephrine
[NO]
Who are the emergency responders?
on-campus emergency responders
city emergency responders
Public Safety - Police with First Aid / CPR / AED Certification
Additional information

Our campus relies on Harrisonburg Rescue Squad. For more information about public safety at JMU, visit https://www.jmu.edu/publicsafety/.

Emergency Response Policy

See what our emergency response policy allows for >

What does the policy allow for?
designated, trained staff to help administer a student’s epinephrine or stock, undesignated epinephrine in an emergency
Staff is trained to recognize anaphylaxis and call emergency responders
Contact Info
Dining Services Staff Contact
Disability Staff Contact
Kathryn Rathgeber or Valerie Schoolcraft
540-568-6705
Last updated:
June 20, 2019

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