University of New Hampshire

Verified
Dining Services
Made-to-order items
Made-to-order items
[Yes, for all stations]
How are ingredients available?
Table: Ingredient Info Availability
Top 8 allergens, online database
[Yes]
Full ingredients, online database
[Yes]
Top 8 allergens, a list is posted in the dining hall
[No]
Full ingredients, a list is posted in the dining hall
[No]
Top 8 allergens, available on request in the dining hall
[Yes]
Full ingredients, available on request in the dining hall
[Yes]
 
Top 8 Allergens
Full Ingredients
Other
Our culinary and management staff will get information for you to review as needed. Our recipes are standardized. Ingredient info, including manufacturer ingredients, can be viewed on our web site and mobile app.
Specific areas

We can provided detailed ingredient information as requested for all food stations.

Additional Information

Our summary link of the various ways of self-navigation and viewing menus and full ingredients: https://www.unh.edu/dining/nutrition/special-concerns . We also provide full ingredient information at our web site for rotating cycle menus as well as everyday item (such as salad bar, deli bar, etc) and scheduled specialty bars (such as quesadilla bar, etc.) - which is available both on our web site and UNH mobile app for Dining.

1. We provide access to ingredient information for made-to-order* items. *Made-to-order - Meals that are prepared on request and to your specification in the dining hall. Examples include a sandwich station, omelet station, burrito station, etc.
Self-Serve Items
Self-Serve Items
[Yes, for all stations]
How are ingredients available?
Table: Ingredient Info Availability
Top 8 allergens, online database
[Yes]
Full ingredients, online database
[Yes]
Top 8 allergens, a list is posted in the dining hall
[No]
Full ingredients, a list is posted in the dining hall
[No]
Top 8 allergens, available on request in the dining hall
[Yes]
Full ingredients, available on request in the dining hall
[Yes]
 
Top 8 Allergens
Full Ingredients
Other
we meet individually with anyone to review specific needs and to provide requested information and guidance.
Specific areas

We have digital menu boards at food stations (connected to our menu management program) that highlight some nutrition information facts as well as top 8 allergens, gluten, pork and alcohol, along with vegetarian or vegan status.  This same information is available on our web menus page. Specific requests can be confirmed in person on the spot by speaking with a manager or chef to see specific recipe or product information.

Additional Information

Any questions or information requested will be handled on the spot for the guest to review for their needs. We have full ingredient information based on our standardized recipe system and is accessible for the rotating cycle menus, everyday items and specialty bar items - accessed via our web site or the UNH mobile app under Dining.

2. We provide access to ingredient information for self-serve* items. *Self-serve - Meals that are served buffet-style in a dining hall. These are typically high risk for cross-contact and are best avoided by diners with food allergies.
Made-To-Order Areas
Made-to-order areas
[Yes, in all stations]
Additional information

We can prepare in separate pans with separate utensils and separate ingredients. Further information here on our web site: http://www.unh.edu/dining/special-concerns. We also work with Student Accessibility Services for reviewing and approving dining accommodations including our custom meal ordering system (individualized meals made separately according to the students identified need).

3. We have procedures in place to lower the risk of cross-contact in made-to-order areas.
Self-Serve Areas
Self-Serve Areas
[Yes, in all areas]
Additional Information

We have several self-navigation tools to start with for exploring options - online menus for the current day and 9 days ahead, digital menu boards at food stations (showing live data connected to our menu management program) that highlight status of the top 9 allergens, gluten, pork and alcohol, along with vegetarian, vegan or Halal status, standardized recipe system, ability for customized orders or request for a portion from a backup pan that hasn't  yet been placed on the self serve station, using separate utensils as well as individualized meal orders separate from self-serve areas (via approved dining accommodation after registration and review with Student Accessibility Services). We have a registered dietitian on staff full time to meet with. Full summary here at our web site: http://www.unh.edu/dining/special-concerns

4. We have procedures in place to lower the risk of cross-contact in self-serve areas.
Pre-Order Meals
Do students have access to pre-order meals free from their allergens?
[Yes]
Additional information

We work with Student Accessibility Services to connect students who have special nutrition concerns to register and complete the review process for requesting dining accommodations. Many students are approved for the Custom Meal Ordering option which allows for individualized meals depending on the student's documented need such as for food allergies. Once approved the registered dietitian connects with the student to review details of the program and how to utilize. See further information at our web site here: http://www.unh.edu/dining/special-concerns

5. We have pre-order meals* available. *Pre-order meals - Custom meals that can be ordered in advance by a diner so they are ready for pick up at a specific time. Typically these can be ordered online or by phone/text.
Allergy-Friendly Station
Do students have access to an allergy-friendly station(s) that is free from specific allergens?
[Yes]
What is the station free from?
Peanut
Tree nut
Fish
Shellfish
Eggs
Wheat
Soy
Milk
Gluten
Sesame
Additional Information

The Allergen Friendly stations are located at both dining halls and offer a rotating menu of selections prepared with ingredients that do not contain gluten or the 9 most common food allergens: milk, eggs, fish, shellfish, tree nuts, peanuts, wheat, soybean, and sesame. Please note, these stations are open to all guests. To reduce the risk of allergen cross-contact guests are guided to use an empty, clean plate when choosing selections and to keep food from other stations away from this area. As a self-serve food station, the risk of cross contact exists. For strict allergen concerns please ask a manager who can assist and requests for a backup portion at these stations is also an option. The dining halls also have self-serve Gluten Friendly stations open to all guests, featuring supplemental items including a refrigerator/freezer with an assortment of gluten-free packaged products such as gluten-free breads, desserts, individually portioned peanut butter, cream cheese, jelly, and more. These areas also have some dedicated equipment for gluten-friendly use only. Besides the stations, guests can access all offerings and select items suitable to their needs and request a backup portion to reduce cross contact risk. 

6. We have an allergy-friendly station*. *Allergy-friendly station - A food station where specific ingredients are banned, typically including many or all items in the Top 8 allergens and gluten.
Dining Services Staff Member Trained?
Dining services staff trained?
[Yes, all staff]
How often?
At least once a year
Food allergy training is completed for the large group every 6 months at our large training day events and in in-service trainings by location regularly each semester.
Which course(s) are used?
We developed our own food allergy training.
Our Registered Dietitian develops and presents the training; we hold group trainings in January and also onboarding new staff.
What topics are covered?

food allergy 101, anaphylaxis, avoiding and preventing cross-contact, the importance of relationships with guests and team members for creating a safe environment, department policy for managing a food allergy emergency. The training included interactive group discussions and each group reports out on example scenerios and how they would be handled.

Additional information

We have an epinephrine pen program at each of our dining halls and our retail locations. Each location stocks twin pack adult dose epinephrine pens. A policy is in place and training occurs annually for recognizing signs and symptoms of anaphylaxis and how to use an epinephrine pen. Management staff are trained per policy. See further information at our web site here: http://www.unh.edu/dining/special-concerns

7. We train dining services staff members.
Registered Dietitian on Staff?
Do you have a registered dietitian on staff?
[Yes]
8. We have a registered dietitian* on staff. *Registered dietitian - Registered dietitians are food and nutrition experts who are often tasked with helping students with food allergies navigate the dining halls.
Campus Life & Disabilities
RAs Trained
RA’s trained
[Not answered]
What training?
FARE RA Training
9. We train our RA's.
Inclusive Resident Life Programs Including Food
Inclusive resident life programs involving food?
[Yes]
How can students access safe foods for resident life programs?

For Residential Management, they make an effort to label at least gluten free or vegan foods. Student and professional staff are happy to accommodate if they are aware. 

Additional information

Student and professional staff are happy to accommodate if they are aware. 

10. We have inclusive resident life programs* including food. *Inclusive resident life programs - Programs in the resident halls often include food. Inclusive resident life programs will offer students with food allergies the opportunity to request safe food alternatives for events they attend in the dorms.
Accommodations for Roommate Assignments
ROLLUP - Accommodations for roommate assignments
 
How does the school provide accommodations?
Trying to match students with food allergies for room assignments upon request
Working with students to change roommate assignments if it becomes necessary
Does the housing office process requests?
No, another office on campus processes these requests (please specify)
Student Accessibility Services - sas.office@unh.edu
Where can students get more information?
UNH Housing & Residential Life
(603) 862-2120
Additional information

As noted via SAS web site: Housing is available at both the Durham and CPS Manchester campuses. All students who would like housing accommodations are required to apply for housing and adhere to all housing-related deadlines. Part of this process can include applying for housing accommodations.

SAS assists in the interactive accommodation process for housing accommodations. Housing accommodations can be requested at any time, but due to limited availability, it is highly encouraged to apply for accommodations by the priority housing deadlines. The chances of an accommodation being able to be met are greatly increased if a student completes the accommodation approval process by the priority deadlines. For further information: https://www.unh.edu/diversity-inclusion/student-accessibility

11. We offer accommodations for roommate assignments. *Every accommodation request is evaluated on a case-by-case basis. A housing accommodation cannot be guaranteed prior to an individual evaluation.
Disability Services Office Processes Food Allergy and Celiac Disease Accommodation Requests
Disability services office processes food allergy and celiac disease accommodation requests
[Yes]
Other departments a student should contact?

Dining Services (works collaboratively with Student Accessibility Services) and Housing (refers to Student Accessibility Services).

How can students submit an accommodations request?
  • If a student has food allergies, celiac disease, or other special dietary need, and would like to request accommodations, please contact Student Accessibility Services (SAS) https://www.unh.edu/diversity-inclusion/student-accessibility . SAS can assist in navigating the three-step accommodation process (register with SAS, submit documentation, meet with SAS).
  • Guests seeking additional meal accommodations such as custom meal ordering or individualized menus are required to register with Student Accessibility Services (SAS) and provide the appropriate documentation.
  • The process for initiating is the responsibility of the student and is an interactive, collaborative process between the student, Dining Services (dietitian, chef, managers) and Student Accessibility Services.
  • Once pre-approved by SAS, meal accommodation options are individualized and may include personalized menus or pre-ordering options and the registered dietitian from UNH Dining will be notified and reach out to the student to connect and review next step options.
12. Our disability office processes food allergy and celiac disease accommodation requests.
Health Services
What health services are offered?
Food allergy management care
Prescriptions for epinephrine
Seasonal allergy shots
See what health services we offer >
Emergency Response
Stock, Undesignated Epinephrine Available for Emergency Response
Stock, undesignated epinephrine for emergencies
[Yes]
Where?
Dining halls
Healthcare facilities
Dining retail locations
Exceptions?

Contact for updates: health@unh.edu and/or https://www.unh.edu/health/services/medical-services 

13. We have stock, undesignated epinephrine* available for emergency response. *Stock, undesignated epinephrine - Epinephrine that is prescribed to a college or university rather than to a particular student. This epinephrine is kept on hand to use for any student that experiences anaphylaxis.
Campus Emergency Responders Carry Epinephrine
Campus emergency responders carry epinephrine
[Yes]
Who are the emergency responders?
On-campus emergency responders
City emergency responders
McGregor emergency is on campus but they are for the town of Durham as well.
14. Our campus emergency responders carry epinephrine.
Emergency Response Policy
What does the policy allow for?
Designated, trained staff to help administer a student’s epinephrine or stock, undesignated epinephrine in an emergency
Staff is trained to recognize anaphylaxis and call emergency responders
On-campus emergency responders carry epinephrine for use in an emergency
McGregor emergency is technically located on campus but not actually UNH.
See what our emergency response policy allows for >
Contact Info
Dining Services Staff Contact
Rochelle L'Italien, MS, RDN, LD
603-862-2583
Disability Staff Contact
Student Accessibility Services (SAS) - University of New Hampshire
(603) 862-2607
Last updated on:
June 12, 2024
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