University of South Carolina

Verified
Dining Services
Made-to-order items
Made-to-order items
[Yes, for all stations]
How are ingredients available?
Table: Ingredient Info Availability
Top 8 allergens, online database
[Yes]
Full ingredients, online database
[Yes]
Top 8 allergens, a list is posted in the dining hall
[No]
Full ingredients, a list is posted in the dining hall
[No]
Top 8 allergens, available on request in the dining hall
[Yes]
Full ingredients, available on request in the dining hall
[Yes]
 
Top 8 Allergens
Full Ingredients
Other
Ingredient information is available online for our national brand restaurants (via their respective websites) & for most foods served in our dining halls (via the Nutrislice app). USC specific brands have ingredient information available upon request.
Specific areas

Our residential dining halls have ingredient information available upon request as well as ingredient information available on our online platform, Nutrislice. Our on-campus retail locations are consistent with the ingredients served at the off-campus locations, so this information is available on franchise websites.

Additional Information

All of our residential dining halls have Chefs, Managers, and Allergen Champions who are AllerTrain certified. This means that there will always be someone on staff who is knowledgeable about food allergies and can address student's questions/concerns.

1. We provide access to ingredient information for made-to-order* items. *Made-to-order - Meals that are prepared on request and to your specification in the dining hall. Examples include a sandwich station, omelet station, burrito station, etc.
Self-Serve Items
Self-Serve Items
[Yes, for all stations]
How are ingredients available?
Table: Ingredient Info Availability
Top 8 allergens, online database
[Yes]
Full ingredients, online database
[Yes]
Top 8 allergens, a list is posted in the dining hall
[No]
Full ingredients, a list is posted in the dining hall
[No]
Top 8 allergens, available on request in the dining hall
[Yes]
Full ingredients, available on request in the dining hall
[Yes]
 
Top 8 Allergens
Full Ingredients
Additional Information

In our residential dining halls, the main self-service areas are the salad bars or dessert areas. Ingredients and allergen information for salad bar items will be available on our Nutrislice app, as well as available upon request. Salad bars also have posted signs that specify the name of each individual item and calorie content per serving. Ingredient and allergen information for desserts is available upon request.

2. We provide access to ingredient information for self-serve* items. *Self-serve - Meals that are served buffet-style in a dining hall. These are typically high risk for cross-contact and are best avoided by diners with food allergies.
Made-To-Order Areas
Made-to-order areas
[Yes, in all stations]
Specific areas

There are TrueBalance stations located in FOUR of our six residential dining halls. TrueBalance is a station that excludes the top 9 allergens from all recipes. These stations have separate food storage areas, seperate food prep areas, color coded utensils, and are audited every month for continued compliance. THREE of the four TrueBalance stations are on a 4-week cycle menu, which means the same menu item won't come around again for an entire month. The remaining TrueBalance station operates on a "build your own" bowl menu that stays the same throughout the year.

Additional information

If a student makes a staff member aware of an allergy or dietary restriction, they will immediately change their gloves/apron and wash their hands. Each location also has a purple case with color coded utensils and cutting boards, to reduce the likelihood of cross-contact. These cases will be used for the preparation of allergen-friendly meals, washed/sanitized after use, and then be stored away until next use. We also utilize other safety measures such as cooking allergen-friendly items at the beginning of the day or using separate ovens to cook certain menu items (depending on the capability of each specific location).

3. We have procedures in place to lower the risk of cross-contact in made-to-order areas.
Self-Serve Areas
Self-Serve Areas
[Yes, in all areas]
Additional Information

All contents in our self-serve stations are separated from each other and each have their own set of tongs/serving utensils to minimize cross-contact. We are aware that there is still potential for cross-contact, so we are more than happy to prepare any of the self-serve items in the kitchen. There is signage on each of these stations indicating that fresh items can be prepared in the back if there is any worry about cross-contact.

4. We have procedures in place to lower the risk of cross-contact in self-serve areas.
Pre-Order Meals
Do students have access to pre-order meals free from their allergens?
[Yes]
Additional information

Our pre-order meals are only offered at our national & USC brand locations, not at dining halls. If a student is pre-ordering from one of these locations, it is crucial that they review ingredient information and identify foods that are safe for them to consume. It is also recommended that they include their food allergy in the "special instructions" section of the order, to ensure our employees are taking extra care.

5. We have pre-order meals* available. *Pre-order meals - Custom meals that can be ordered in advance by a diner so they are ready for pick up at a specific time. Typically these can be ordered online or by phone/text.
Allergy-Friendly Station
Do students have access to an allergy-friendly station(s) that is free from specific allergens?
[Yes]
What is the station free from?
Peanut
Tree nut
Fish
Shellfish
Eggs
Wheat
Soy
Milk
Gluten
Sesame - since TrueBalance is top 9 free
Additional Information

There are TrueBalance stations located in FOUR of our six residential dining halls. TrueBalance is a station that excludes the top 9 allergens from all recipes. These stations have separate food storage areas, seperate food prep areas, color coded utensils, and are audited every month for continued compliance. THREE of the four TrueBalance stations are on a 4-week cycle menu, which means the same menu item won't come around again for an entire month. The remaining TrueBalance station operates on a "build your own" bowl menu, which stays the same throughout the year.

6. We have an allergy-friendly station*. *Allergy-friendly station - A food station where specific ingredients are banned, typically including many or all items in the Top 8 allergens and gluten.
Dining Services Staff Member Trained?
Dining services staff trained?
[Yes, all staff]
How often?
When hired
Which course(s) are used?
AllerTrain courses by MenuTrinfo
ServSafe Allergen by National Restaurant Association
We developed our own food allergy training.
Additional information

All Foodservice Directors on staff are required to have an active ServSafe & AllerTrain certification. Managers, Chefs & Allergen Champions at each dining location are required to have an active AllerTrain certification. All new/returning frontline employees receive a training on food allergies from the Registered Dietitian. Weekly audits are also performed at each of our dining locations to ensure frontline employees are properly handling/answering food allergy questions. Feedback from these audits goes directly to the Registered Dietitian.

7. We train dining services staff members.
Registered Dietitian on Staff?
Do you have a registered dietitian on staff?
[Yes]
8. We have a registered dietitian* on staff. *Registered dietitian - Registered dietitians are food and nutrition experts who are often tasked with helping students with food allergies navigate the dining halls.
Campus Life & Disabilities
RAs Trained
RA’s trained
[Not answered]
9. We train our RA's.
Inclusive Resident Life Programs Including Food
Inclusive resident life programs involving food?
[Yes]
10. We have inclusive resident life programs* including food. *Inclusive resident life programs - Programs in the resident halls often include food. Inclusive resident life programs will offer students with food allergies the opportunity to request safe food alternatives for events they attend in the dorms.
Accommodations for Roommate Assignments
ROLLUP - Accommodations for roommate assignments
[Yes]
How does the school provide accommodations?
Trying to match students with food allergies for room assignments upon request
Facilitating roommate agreements involving food allergies upon request
Working with students to change roommate assignments if it becomes necessary
Please contact USC housing for specific housing accommodations.
Does the housing office process requests?
Yes
USC Housing
Where can students get more information?
Additional information

It might be beneficial to contact these offices as early as possible, so there is ample time to process accomodation requests.

11. We offer accommodations for roommate assignments. *Every accommodation request is evaluated on a case-by-case basis. A housing accommodation cannot be guaranteed prior to an individual evaluation.
Disability Services Office Processes Food Allergy and Celiac Disease Accommodation Requests
Disability services office processes food allergy and celiac disease accommodation requests
[Yes]
Other departments a student should contact?
  • Contact USC Housing for housing accommodations
    • 803-777-4283
  • Contact USC Fraternity & Sorority Life for housing/meal accommodations
    • sagreeks@mailbox.sc.edu
    • 803-777-3506
How can students submit an accommodations request?

Registering with the Student Disability Resource Center is the first step to any of the accommodations listed in this form. A letter will automatically be sent to the Registered Dietitian once your information is submitted. The dietitian will then personally reach out and schedule a consultation to answer any questions/concerns about dining on campus.

12. Our disability office processes food allergy and celiac disease accommodation requests.
Health Services
What health services are offered?
For more information, please contact USC Student Health Services
Phone: 803-777-3175
See what health services we offer >
Emergency Response
Stock, Undesignated Epinephrine Available for Emergency Response
Stock, undesignated epinephrine for emergencies
[No]
13. We have stock, undesignated epinephrine* available for emergency response. *Stock, undesignated epinephrine - Epinephrine that is prescribed to a college or university rather than to a particular student. This epinephrine is kept on hand to use for any student that experiences anaphylaxis.
Campus Emergency Responders Carry Epinephrine
Campus emergency responders carry epinephrine
[Not answered]
Who are the emergency responders?
On-campus emergency responders
City emergency responders
14. Our campus emergency responders carry epinephrine.
Emergency Response Policy
What does the policy allow for?
Staff is trained to recognize anaphylaxis and call emergency responders
Additional Information

If a student believes they are having an allergic reaction in one of our dining locations, they are encouraged to administer their epinephrine, and alert a foodservice worker. The worker is trained to: First, ask the student if they have & can administer their epinephrine. Second, call 911. Third, keep the student seated with feet elevated (if possible) so as not to worsen the reaction. Our worker is then instructed to stay with the student until EMS arrives. 

See what our emergency response policy allows for >
Contact Info
Dining Services Staff Contact
Disability Staff Contact
Student Disability Resource Center
803-777-6142
Last updated on:
October 30, 2023
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